Frequently asked Questions

Is transportation provided and where do I meet you?
Yes, transportation is provided. Our pick-up point is at the "Bus Stop #1" sign, that is 5-6 minutes walking distance left from the Cruise Ship terminal (on the water front) across from the Waterfront Center. Our van is clearly marked "Stingray City Charters" and will be waiting there for you.

Is snorkeling equipment provided?
Yes, snorkeling equipment and snorkeling vests are provided.

Is drink provided?
Yes, fruit punch, drinking water and a cooler with ice is provided. You are welcome to bring any additional food or beverages.

How deep is the water?
Stingray City the Sandbar is from 2 to 5ft deep. The Coral Gardens and the Barrier Reef are from 8 to 10 ft deep.

How do I pay for the excursion?
A credit card no. is required to guarantee your reservation, but you may pay in cash or travelers checks on arrival. You can fax or call to provide a credit card no. and expiration date.

What is your cancellation policy?
Our cancellation policy is 72 hours advance notice for no charge. Less than 72 hours notice will result in 50% charge and no show is full charge.

If my Ship does not come into Port am I still charged?
No, if for any reason your ship cannot arrive here on its regular scheduled day, there will be no charge.